How to make a complaint

Our aim is to provide all our customers with a first class standard of service. However, there may be occasions when you feel this objective has not been achieved. If you have a complaint about your policy or the handling of a claim, the details below set out some of the first steps that you can take to address your concerns.

Your policy is underwritten at Lloyds's of London and we follow the Lloyd's of London complaints process. Full details of this process can be located at the back of your policy document

There are no barriers at Juno to you making a complaint which is defined as " Any expression of dissatisfaction" You can call us, email us or write to us which will start the process. In some cases we can settle your complaint in a short period of time and we are allowed up to 3 days to do so.

If we are unable to settle your complaint, then the matter will be referred to your insurer at Lloyd's of London who will investigate the mater of your behalf. Full details of this process are contained within a leaflet which will be supplied as soon as you notify us you wish to complain.

Telephone 0203 907 8080

You may also write to us at the following address:


Juno Private Jewellery Insurance Third Floor 20 Peek House Eastcheap London EC3M 1EB