Information for Customers
If you wish to discuss any aspect of your insurance, please do not hesitate to get in contact with us. If you are facing financial difficulties, please talk to us before making any decision relating to your cover.
Contact us
If you have an enquiry for us but do not wish to use our quote forms or you are not sure of your requirements, please use the form below to provide us with brief details. This form is constantly monitored during our normal business hours and we always endeavour to reply as quickly as possible.
Customer Service
Telephone Number: 0203 907 8080
Email: customer@juno.insure
| Day | Opening Hours |
|---|---|
| Monday - Friday | 8.30am - 7.00pm |
| Saturday | 10.00am - 2.00pm |
| Sunday | Closed |
Claims Department
Telephone Number: 0203 907 8080
Email: customer@juno.insure
| Day | Opening Hours |
|---|---|
| Monday - Friday | 9.00am - 5.30pm |
| Saturday | Closed - Message Service Operates. |
| Sunday | Closed - Message Service Operates. |
| Bank holidays | Closed - Message Service Operates. |
Head Office
Address for general correspondence including complaints
Juno Private Jewellery Insurance
Third Floor, Peek House
20 Eastcheap
London
EC3M 1EB
Telephone Preference Scheme.
Please note we are members of the telephone preference scheme; please do not call us trying to sell us your product or services. If you do have something you think we may be interested in, please use the contact form above and we will contact you if we are interested.
Sales & Customer service hours - Christmas 2025
Here are our sales & customer service office hours during the Christmas period.
| Day | Opening Hours |
|---|---|
| Thursday 18th December | 8:30am - 12:00pm |
| Friday 19th December | 8.30am - 7.00pm |
| Saturday 20th December | 10.00am - 2.00pm |
| Monday 22nd December | 8.30am - 7.00pm |
| Tuesday 23rd December | 8.30am - 7.00pm |
| Wednesday 24th December - Christmas Eve | 8:30am - 12:30pm |
| Thursday 25th December - Christmas day | Closed |
| Friday 26th December - Boxing day | Closed |
| Saturday 27th December | Closed |
| Monday 29th December | 8.30am - 7.00pm |
| Tuesday 30th December | 8.30am - 7.00pm |
| Wednesday 31st December - New years eve | 8:30am - 12:30pm |
| Thursday 1st January - New years day | Closed |
| Friday 2nd January | Normal hours resume |
Claims department office hours - Christmas 2025
Here are our claims department office hours during the Christmas period.
| Day | Opening Hours |
|---|---|
| Thursday 18th December | 9.00am - 12.00pm |
| Friday 19th December | 9.00am - 5.30pm |
| Saturday 20th December | Closed - Message Service Operates. |
| Monday 22nd December | 9.00am - 5.30pm |
| Tuesday 23rd December | 9.00am - 5.30pm |
| Wednesday 24th December - Chritmas Eve | 9.00am - 12:30pm |
| Thursday 25th December - Christmas day | Closed - Message Service Operates. |
| Friday 26th December - Boxing day | Closed - Message Service Operates. |
| Saturday 27th December | Closed - Message Service Operates. |
| Monday 29th December | 9.00am - 5.30pm |
| Tuesday 30th December | 9.00am - 5.30pm |
| Wednesday 31st December - New years eve | 9.00am - 12.30pm |
| Thursday 1st January - New years day | Closed - Message Service Operates. |
| Friday 2nd January | Normal hours resume |